Indian Railways — complaint against baggage damaged while travelling in train

Address:

689647

I mr. Sharath. R. Nair residing at pezhummoottil thekathil, manjinikara, omalloor (Po) pathanamthitta (Dist) kerala, with my family travelled from chenganur (Cgnr) kerala to gandhidham (Gimb) gujarat, in train no -16336 – nagerkovil – gandhidham exp on 20th feb 2018 1900 hrs in coach a1- second ac (2a), pnr no : [protected].

On 21st early morning it found that two of our baggage’s found cut from the bottom and the materials packed in the bags are lying out side while checking it seen that the bag were cut by rats and the same was reported to tte on duty in the compartment that time, no responses that these are not in our duty to looking after the luggage of the passenger. We then reported this matter at another tte on duty at madagaon station and then purchase some new bags from their and repack the materials for further safety for handing.

Looking into the above matter :-
(A) railway has to compensate the financial loss got me on my travel and the loss of materials in my baggage.
(B) take necessary action against the railway staff on duty in that train on the above date for none attending the passenger’s safety during their travel - none looking such costly travelling compartment for passenger luggage safety.
(C) this is why peoples are avoiding travel by train and using air for comfort travel.
(D) hence i request to your offices to take necessary action from your side and also intimate the progress in this subject for our records and further reference and necessary action in future to avoid this kind issue to anyone else.

Hope you will co operate with us for further communication.

Also indian railway earning money but no safety & good facility providing to passengers.
As on date first ac, second ac, third ac all are as same as general class, only one difference in fare charge, balance all area same.

Thanking you.

(Sharath. R. Nair)