Indian Railways — Complaint against gateman

Actually I was travelling from amravati to Wardha...I have to cross the railygate which is near the chandurrailway...during crossing the route my car trapped between the route due to the big pits on the road of the track...I tried so much to remove my car from route...fortunately after a lot of time my car came out...BT that time I was facing so much risk and I was on track to remove my car...so I want to complaint against the gate man...he must closed the gate every time due to the situation so that no one can go from the route...due to him I was on risk...