Indian Railways — excess fare ticket (penalty)

Respected sir/mam,
On 27/10/2017, i was with my family (5) in train no. 07005/hyb rxl spl with eticket and original id. These ticket and id showed to the squad but they demand all passenger id, that time me, my father and my sister showed original id but they not satisfied and charge extra amount on two passengers.
Sir/mam please look into the matter, chalan no. (680157)
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Indian Railways customer support has been notified about the posted complaint.
Nov 02, 2017
Updated by Vaibhav B
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Train no.17302, actual departure time was 20:30 from DWR, the train has not yet arrived at the station, even though the time is 22:43. Further neither announcement nor information by Public addressing system. Ridiculous!!!
Sir

Why the Fast Trains from Bareilly to Mathura Junction on daily basis are not running.

No train on Sunday after 12.10 pm to 5 .00 pm in KASGANJ to Mathura Junction. Why
?

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