Indian Railways — I'm complaining about misbehavior of station masters employee.

Train was standing at the platform nagaria sadat from 2:49 am apx. The train no. 04413 engine was not working then the railway employee didi not taken any action when the passengers went to station masters room then he called the new engine at 5 am and then they are not allowing the train to move then again all the passengers went to the room they misbehaved and used slang words and tont the passengers that they can't do anything to him and my child was suffering from fever we requested them then also they deny. Kindly take some strict action as this is the indian railway and i[censored] will not take any actions against this then the passengers will definitely take some action.