Indian Railways — luggage missing

Address:

Mumbai City, Maharashtra, 400055

Pnr – [protected]
Doj – 02.07.2017
Train number - 19041
Prr receipt –[protected]
Bdts to may (Mariyahu)

I would like to infrom u that my sister has shifted to her native place with her husband, they travel on this sunday 02.07.2017 by train number 19041 bdts to ghazipur express, her husband has done the luggage of his goods……. From the bandra terminus for that they have taken the amount ofn rs 2100/- & gvn the receipt of rs 1266/-,... Total 5 quantity of luggage has been done from bdts to mariyahu... My sister destination is mariyahu & the luggage was booked from bdts to may only... Receipt number[protected]... After reaching mariyahu their luggage was not taken out from the train, till date they have not received their complete luggage...in mariyahu station nobody has taken any initiative to take out my sister luggage from train, station master is useless, he is talking veru rudely... He is saying this is not part of our job regarding luggage related, still my sister & her husband is worried for their luggage... I went to bandra terminus also they are saying that from here we have send the luggage our duty is over, they said me to wait for another 3 to 4 days... Nobody is proper responding nor giving me the proper feedback where my luggage is? Request u to take a necessary action to get my sister luggage at mariyahu station.
I have already gvn a complain on tweet also.
Pls. Do the needful.
Await for ur reply...

Regards,
Akram shaikh
[protected]
[protected]@gmail.com