Indian Railways — misbehavior and misleading by tte

Address:	Nagpur, Maharashtra, 440012
Website:	coms.indianrailways.gov.in

The train gangakaveri express (Train no.12670) was delayed by 3 hours from its actual time of 10.40 am at jabalpur station on 13.02.2018. When i entered in the coach ha1 and approached my berths a/1 & a/3, it was pre-occupied by passengers. However, i searched for tte/in charge and met tte-mr. Mohammed shabbir whose name plate was missing, further afterwards he asked me my pnr no. And he scrolled the reservation chart and said only one seat is reserved in the name of mrs. Varsha kharpate (My wife). Afterwards he miss guided us and took us to b5 coach (Iiird ac) and offered us two lower berths. When i repeatedly asked him that sir the tickets are of 1st ac why you have allotted us b5 (Iii rd ac) then in an arrogant manner he replied to me that you have iiird class tickets and humiliated me in front of all passengers. Further, after repeated and polite request of mine he took us to our allotted seats in coach ha1 (1st ac) and said to the passengers who were seating on our berth to vacate the seats. The tte behaved like he is the owner of indian railways, mis-guided us and has very low knowledge of reservation chart. Meanwhile, in the whole process we have to search him again and again along with luggage in my hand. Further, i am a heart patient and had undergone cabg (Bypass) surgery and knee surgery, also my wife is bp patient. Suppose in this whole process of exertion and miss-treatment if something would have happened to us who would be held responsible?. Please compensate us and take necessary action on the concerned officer (Mr. Mohammed shabbir) at earliest. Please take immediate action in this regard otherwise only one option would be left with me to go to consumer forum for "trouble and lack of service".
Further, i had filed a complaint against this case in railway’s coms (Complaint no.-w/ne/bsb/[protected] portal on 13.02.2018 and last time when i checked the complaint status it was written that the complaint is closed and further reply will be given on my address but it’s been 13 days we have not received the decision copy. I have also sent a letter to sr. Dcm, jabalpur on 24.02.2018 stating that i have not received the decision copy since the final decision was taken by him in complaint. My son also tweeted regarding the same to you on 23.02.2018 at 5.24 pm.