Indian Railways — Missed flight because of 6 hour delay of train

Address:	560010
Website:	www.irctc.co.in

Dear sir,

Late attrival of train - njp to howrah station (Suvidha special on may 25th 2017)

Train was scheduled for 12.35 am for 25th may 2017
Train delayed and arrived at 18.30pm on may 25th 2017
Train reached at 07.45am in the morning 26th may 2017 @ howrah station

We had flight at 06.10 am indigo (Ccu to blr) 26th may 2017

Because of this 6 hours delay we ended up missing flight to blr and paid hefty amount as penalty (65000 inr) for 5 adults and 1 kid and boarded 9.30am indigo flight to blr.

My question is simple who should owe this penalty. Since this was not mistake from our end. This should be owned completely by indian railways.

Please suggest how to get compensated.

Suvidha train pnr # : [protected]/[protected]
Indigo flight pnr #: nywm8z/od6zng

Note: we indeed asked train master to arrange alternate train multiple times and did not get any support. No message was sent about delay in train for us to arrange alternate mode of transport... All we were hearing is train is delayed by 3 hours 25 minutes and should arrive at 16.50pm at platforms and later got one more information at platform that it is further delayed to 18.30pm...

Thanks,
Satish