Indian Railways — my parcel booked yesterday but not loaded yet

Address:

Kota, Rajasthan

Sir
My prr no: [protected], parcel was booked yesterday morning at 11:30 am only from kota junction for patna junction. Since then more than 3 trains crossed kota junction for patna junction but still my luggage is not loaded. There are three package parcel. The parcel has my necessary items. I even made the complain but my complaint status is also pending. Isn't there any place where we can place complain regarding our parcels through railways. These incidents are making railway service more unreliable. So could you please look into the matter and load the luggage in upcoming train from kota to patna.