Indian Railways — no refund my ticket money

Address:

Kamrup Metropolitan, Assam, 780001

Dear sir,
This is to inform you that we could not attended our upward journey
Train due to train late on route.in this regards we had filed a tdr at
Kharagpur railway station in due time.
The details are as follows:-
Journey date-30.06.2017
Pnr no[protected]
Train no-12833
From rourkela to howarh

Pnr no[protected]
Train no-12345
From howarh to guwahati

Tdr filed at kharagpur
Date-30.06.2017
Time 20:40
Tdr no-197750
But, till the date neither refund has taken places nor any
Communications from railways end.
Please resolve and arrange to refund my money.
We have attached the photo of tickets and tdr copy for your ready reference.