I had booked railway ticket in Waiting List in Train No. 12910 (BDTS Garib Rath) for Rs. 2, 010/- from Reservation Counter, Karkardooma, Delhi for my mother, Shashi Verma (Age 55) and my brother, Animesh Verma (Age 21) on 24.05.2018.
Unfortunately, the booked tickets could not be confirmed on 30th May, 2018. Hence, my brother, Animesh Verma went to the reservation counter on the same day to cancel booked ticket as it was in waiting list.
He reached the Reservation Counter, Karkardooma, Delhi approx. 1 hour (i.e. at 2:30 p.m.) before the departure of the train, but there was huge rush at the counter, so he waited till his turn.
Although, there were around 10 counters but only 3 counters were in operation i.e. 2 counters for general public and 1 counter for ladies/senior citizen.
However, my brother has waited in the queue and got his turn at 3:15 p.m. i.e. 15 mins before the departure of the train (Departure time 3:35 p.m.). The official told my brother that he was too late to reach the counter as the time period to cancel the waiting ticket is 30 mins before the departure of the train and he (my brother) is not entitled to get the refund as the railway site-system is not giving the permission to do so.
Moreover, I would like to draw your kind attention to the fact that on the backside of the ticket there is no information about cancellation timing of the ticket.
Now, the question is who is responsible for this situation? Is my brother who has lack of knowledge? Or the official staff who was not co-operating the general public? Or the Railway Ministry who is not mentioning the cancellation timing on the backside of the ticket?
Now, I carefully request for issue of refund amount of Rs. 2, 010/-. Copy of tickets are enclosed for ready reference.
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