Indian Railways — Not received parcel at mathura station

Address:

Mathura

Sir,
I booked my scooter from roorkee to mathura junction on 08/06/2023 receipt no [protected] that is not reached at mathura station and no one gives the satisfactory answer, please tell me what i do, my works suffer due to railway parcel management, i wants my parcel as soon as possible, train no is 19020

Don't know what to do? who responsible for it?