Indian Railways — On-line booking of train tickets

Date of booking ticket on-line[protected] i tried the option "Book, only if at least 1 lower berth is allotted", as one female senior citizen was with me and more than 150 seats were available. before payment nothing was informed. but, after payment, we found that no lower berth has been allotted to us. it is completely impossible for the aged person to climb up the middle/upper berth. i lodged complaints with reference no. w/nr/dli/[protected]. our date of journey is on[protected]. till date, no response has been received from their end. please help us so that, the aged person can get the right justice.