Indian Railways — one of the fastest train late by 5 hrs.

Address:

New Delhi, Delhi, 110085

Our parents had a journey from ndls to hw via 04416 train, which was supposed to be reach hw at 13:00 hrs but was late for more then 2.5 hrs with no reason.

The condition for the old people is more worst as the return journey was on same date.

So they boarded the train on 30th oct on same train 04415 from hw to ndls, but the train is again late by around 5 hours.

So need to know what is the compensation mechanism if the train late by more then expected time and due to that the inconvenience caused by lot many passengers.