Indian Railways — parcel booked not received

I have booked 2 cartoon box and one steel box parcel from ernakulum town station to malda town station which is supposed to be loaded on 3 dec 17 and scheduled delivery is 5 dec at malda town.. But today is 10 dec 17, item not received at the destination point ie malda town. I my booking number is s 181598. I have instinct that the bike is there but they are not giving because they want to harass and at last can ask for chai - pani amount.