Indian Railways — parcel misplaced

Address:

Patna, Bihar

Sir i booked my 3 steel trunks in train no 15631 barmer guwahati express on 28/04/2015. I traveled in the same train in coach b1 seat no 63. Ticket pnr no [protected]. On reaching patna jn when the staff of parcel office of patna jn opened the luggage van they told that the trunks can't be taken out because luggage van is fully packed and to remove the 3 boxes they have to empty the whole luggage van which they said is not possible(parcel office staff) further parcel office staff said that the boxes will return by other train from guwahati. Now till date on regular enquiry from parcel office they says my luggage is not traceble . sir the luggage was booked in name of anand shankar by parcel way bill k 109754 on 28 /04/2015