| Address: | New Delhi, Delhi, 110001 |
Sir,
We would like to bring to your notice our plight at nizamuddin parcel office, apathy of the staff, consequent callousness and hardship caused to us. We have booked two packages [prr no: [protected] and [protected]], each containing 8 items from visakhapatnam to nizamuddin on 2/3/2018. These packages contained wooden cot parts for furniture. Messages were sent after booking of these packages. However, later no communication was made to us regarding loading or unloading of these packages. Anxious to know the status, we reached the parcel office on 7th march 2018 at 11:00 am to enquire.
Then the drama unfolded, we were made to run a marathon from one platform to another and godown and so on. Nearly after 3 hours, some items (7 out of 16 pieces from 2 packages) were found. With respect to the remaining, we were told to contact visakhapatnam parcel office where the booking was done. We could not do that immediately. We sought a remedy to our travails from the unrelenting staff [sh s. D. Meena/cpsr, sh ganga ram/ delivery clerk and 6th no. Platform parcel clerk] who were merciless.
Out of despair we approached the station director who directed sh. Sd meena, cpsr to release the received items (7 in no.) after duly filling in the unloading status in computer. The same was done after further 2:30hrs delay lasting till evening (5:30 or 5:45 pm). We also complained about the attitude of the delivery clerk (Sh. Ganga ram) to the cpsr in writing to let him know of our hardship.
Notwithstanding these events, our packages haven’t been completely delivered yet. Therefore, we would request you let us know the shipping status of the remaining 9 items and also direct concerned staff to trace those packages and deliver to us.
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