Indian Railways — passenger information system

Address:

462016

My son sandeep agnihotri along with his his wife mamta planed return journey to mumbai after diwali holiday by booking e tickets for the train no 121514 from habibganj on 27th oct. Pnr no : [protected], confirmed seat no a1-4 & a1-6
Unfortunately they could not board the train due to the faulty information display system at the habibganj railway station as well as on the train bogie. The detail of the incident is as follows;
We reached habibganj station at 17.55 hrs. On time. We sat on the platform no 2 where the train was schedule for departure at 18.20 hrs.
• the bogie of the train on platform no 2 was wrongly displayed agra to habibganj instead of habibganj to ltt.
• there were no announcements made on the platform regarding departure of train.
• the train number 12151 on the platform was not displayed
Soon after the departure, when the train moved out of the platform then the display system started displaying the train number 12151 whereas the train had actually left the platform.
Due to failure of all the information system they missed the train
Since there was no other option left i had to book alternative ticket through agent pnr no [protected] for return journey by pushpak express 12533 with an additional financial burden of rs 8380.