Ref : UPI Ref No:T2305151343368037435770
With reference to the subject cited above, I would like to bring to your notice the following issue that I had to face on the 15th of May, 2023 at 1:43 PM IST-
I made a payment of Rs.510.00/-(Rupees Five Hundred Ten) only to the Indian Railways via UPI after the Railway official at the Indian Railway ticket counter of Begusarai, Bihar sent a collection request to my Phone PE app at my UPI id([protected]@ybl) at the Railway ticket counter for one person for a journey from PNBE to NDLS via Magadh express on 01/06/2023. The money got successfully deducted from my account whereas the railway official said that the ticket could not be generated and that he could not do any help and instead asked me to redo the ticket with cash amount (ticket booked after paying cash). The money paid via UPI has not been received back as of now and I would therefore like to lodge a complaint regarding the same for quick resolution of the problem from your end.
I am attaching a screenshot of the transaction.
With Regards
Shivam Kumar
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