Indian Railways — please start token for tatkal ticket at railway station khed ratnagiri

Address:

Ratnagiri, Maharashtra, 415709

Dear sir/ madam
Please start token system at khed, ratnagiri railway station. Some agent came at9:50 at railway station and stand on first number of tatkal queue.
We observed it many times. The counter personal also involved in it. When we complaint today they talk like we done a mistake. Please look into the matter. It's a request.
The counter person neglect the issue... Hope atleast this way we get the answer.