Indian Railways — punctuality of train 01663

Date[protected], train 01663 scheduled arrival time at pune was 10:45 am but it got delayed by almost 4 hours and arrived pune station at around 2:40 pm. Also whole train was vacant while during booking the tickets it was showing waiting list. And now this train is running 8 hours late, this is really disappointing. Train is standing at outer areas unnecessarily where we can not even have dinner as there is nothing outside. All other trains which were scheduled after 7 hours of this train have been crossed but this train is still standing unnecessarily.
This is really pathetic.

Please refund our amount as this is the wastage or our money and time. Also we are not gonna book this train again.

Please take action and refund the amount.