Indian Railways — purse with cash, gold ornaments & pendrive stolen inside train

Address:

713101

This to inform you that i, dr. Tanaya chatterjee mondal do need to travel frequently every month from asansol to sagardighi (Murshidabad, wb) along with my 03 years old baby. But i am taken aback by the safety and security in indian railway especially in eastern railway & west bengal. This is the third time, i am a victim of theft in the same train (Ganadevta express, train no. – 13017) at the same boarding station barddhaman (Bwn).

Recent incident details:
Date & time:- 02.09.2018 & 07:55 hrs
Pnr:- [protected]
Train:- ganadevta express (13017)
Coach no. :- c1 (Ac chair car)
Seat no.:- 63
During boarding the train from barddhaman station, my hand bag was slit (Pics attached) near the coach door and a purse containing cash of approx. Rs.8500/- and gold ornaments worth rs. 37, 000/- along with my visiting cards and 01 pendrive containing important documents was stolen. Apart from huge financial loss, the main concern is the safety of my baby because the bag was slit using extremely sharp object which might have cut my baby’s or my body. The main doubt goes to the hawkers who always fill the door/bathroom area uselessly to make it overcrowded even in the ac reserved compartments.
Also the on-duty tte, mr. P. Malakar (Cti/as), gave the worse response. Firstly he didn’t provide me the fir sheet. Secondly he was reluctant enough to take down the complaint. After requesting lot many times, he provided me a mere complaint book (Scan copy of the complaint attached with sr. No. - 645086) instead of fir sheet. He also insisted me to lodge complaint of my purse being lost in the way to station instead of theft inside the train.
Above incident was the third time i became the victim along with two other co-passengers in the same coach. Last time also the same incident happened on 07.05.2018 (Pnr:- [protected], d3-107) in the same train and station but luckily nothing valuable was stolen.
I do request to take necessary action so that passengers don’t become a victim of such shameful offence again.
Also do the needful for providing appropriate compensation with regard to the above incident.

Thanks & regards,
Dr. Tanaya chatterjee mondal,
Mob. - [protected]