Indian Railways — Refund being rejected

Address:	New Delhi, Delhi, 110055
Website:	www.irctc.co.in

I had booked for 6 passengers on the on 14th December with PNR Number: [protected] where 1 ticket got confirmed and Mr. Suvabrata Ghatak traveled and the rest could not travel since the 5 tickets were wait listed. Then i booked 5 more tickets tickets on the same dates on a trains which was 2 hours later with PNR Number : [protected]. 1 out of 5 tickets got confirmed and again rest 4 remained wait listed therefore only 1 passenger named Abhijit Sarkar traveled and the rest 4 could not travel since passengers cannot travel on waitlisted etickets. I waited for quite a few days before filing a TDR for the refund of 5+4 = 9 tickets which eventually got rejected since it said TDR was filed beyond the stipulated time. Now i have 2 questions, why do i have a file a TDR at the first point since the wait listed e tickets get cancelled automatically and the money should have been refunded secondly when both the pnr's have the same passenger list except for the 1 passenger who got confirmed. How can the same people travel on 2 trains, there is no chance of falsely asking for a refund as well. When i called the customer care they said that i need to get the did not travel certificate from the TTe which was not told by the TTE when he saw only 1 passenger was traveling. Why do i have to run after them for refunds when a passenger traveling on waitlisted eticket is treated as traveling without ticket and the ticket gets cancelled automatically. Getting a refund for the same without any questions is my right. I had even told them in case it is our fault that we did not take the certificate the kindly refund the money for 1 PNR since the names are the same in both the tickets and it is not possible for 1 person to travel on 2 trains.