Indian Railways — refund of tickets tdr issues (online ticket)

Dear sir /madam,
The train 12716 sachkhand express was delayed by 03 hr. 15 min. At itarsi jn (Et) on 28-nov-2017, so the passenger haven’t travel by this train. For that we have raised the tdr request for the same,
The details are as follow:
Transaction id: [protected]
Train no. / name: 12716 / asr ned express
Pnr no.: [protected]
Date of journey: 28-nov-2017
From: itarsi jn (Et)
To: jalna (J)
Class: third ac (3a)
Ticket amount: 1335.0
Ticket type: e-ticket
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 28-nov-2017 07:00:21 hrs
Tdr status: cr repudiate
Cancellation id: [protected]
Tdr zone: south central railway (Sc)
Reason for tdr registration failed: invalid tdr timestmap : delay

Sir/madam, kindly check the details and please refund the amount because we have raised the tdr with valid reason else kindly correct me if i am wrong.

Thanks & regards,
Naman