Indian Railways — Regarding denial of the refund

I have filed a TDR (train diverted) for the below mentioned details
TDR filed date :[protected]
TDR reference no. [protected]
Date of Journey:[protected]
PNR no. [protected]
Train no. 12557
From :-. Narkatiyaganj to Anand vihar
Passenger name : Arvind Prakash

Reason : Train route was diverted and it did not touch the boarding station so the passenger did not travel.
So the passenger booked another ticket and travelled in this train and the details are mentioned below
Date of Journey:[protected]
PNR no. [protected]
Train no. 15273
From :- Narkatiyaganj to Anand vihar
Passenger Name : Arvind Prakash

But now the TDR status is showing 'Case Repudiated' and the reason given is 'As per chart passenger has travelled'.
There must be some mistake because the passenger did not travel.
As the train was diverted from Muzaffarpur to Gorakhpur and the time taken by any train to reach to either of the diverted stations from Narkatiyaganj is 4-5 hours atleast. So after the chart was prepared it was not possible to reach the diverted stations.

Sir, I am facing financial problems and I am mentally disturbed also due to non acceptance of my genuine claim.
Please do the needful at the earliest and help me in getting the refund

Thanks and regards
Arvind Prakash