Indian Railways — reservation issue at sambalpur road

Address:	768001
Website:	Indian railway

I had enquired about general ticket of a train which is supposed to be depart from sbp station, when i asked the reservation clerk (Mr. Panda and other counter clerk, present at sambalpur road station, odisha at 8.40 am) about the general train ticket to be from sambalpur road, he refused to debit my ticket from sambalpur road of train express sbp-banswadi, which is a weekly train with no 08301, and i got replied that i can only have my ticket from the only station, where the train is supposed to departed. I just want to know about the reason, or is there is any rule for such this incident.

With regards

An aware citizen
Priyabrata majhi
Sambalpur
Priyabrata. [protected]@gmail.com