Indian Railways — sub-parcel missing (refrigerator, washing machine house holding things)

Address:

Mathura, Uttar Pradesh, 281301

To drm sir, agra cantt, uttara pradhesh. Dear sir,
L gobi. R (Defence service)&preetheswari had booked my luggage on 20/4/2018 from madurai (Tamil nadu) to agra cantt (Uttara pradesh) parcel no agc 676449, but till now i have not received my luggage, but i received my bike only on 26/4/2018 by train no 16318 &train name himsagar erpress.
I enquired in madurai they informed me that my luggage had moved from madurai (Tamilnadu) on 20/4/2018 by train no 16787 train name smvd katra express.
I have enquired at agracantt parcel office several times but the parcel officer is not taking any responsibility.
Sir, i am in an army man. I am working in mathura cantt and hence i can't take leave and go to the railway station daily. First time i shift my family from madurai (Tamil nadu) to mathura cantt and i suffer very much.
I attached the billty copy herewith. Please open this attachment &understand my problem.
Kindly look in to this matter&do the needful to enable me to get luggage at the earliest and without any further delay. I would very much thankful for your kind co-operation. Thanking you yours faithfully, gobi. R &preeteeswari mob. No -[protected], [protected].