Indian Railways — TDR filed but didn't get any refund

Address:	Nagpur, Maharashtra
Website:	irctc.co.in

Hi, I had raised a TDR request because we were not able to board the train on time. Below are the TDR details Transaction ID : [protected] Train No./Name : 12650/KTK SMPRK K EXP PNR No : [protected] Date of Journey : 02-Aug-2015 TDR Filing Date : 02-Aug-2015 14:15:01 HRS Cancellation ID : [protected] Registration No :[protected] Even after 2 months, TDR status is showing as CR Registered and no money is refunded in my account. I send so many communication emails to customer care but no response.