Indian Railways — ticket collectors selling tickets without providing berths to race people

Hi,
We are traveling in a train no: 17625 from kacheguda to repalle on feb 28th, 2018. We have rac in that train, tc didn't take care about rac people and they sold tickets for the people who don't have reservation.

Even guards in that train are supporting to tcs.

I tried to take photos while they are collecting money from the people were standing in a queue. Tcs came to my seat with guards and removed the pics which are having proofs for money collection.

Please try to resolve these issues.
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I have cancel my ticket on 01.08.2017 but refund amount not credited in my bank account

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