Indian Railways — train 22653 delayed by 11 hrs

Address:

Thane, Maharashtra, 401107

I booked the tatkal ticket for train no.22653 on friday 3rd march 2018 hoping to reach mumbai early morning.
I got the message on the same day mentioning train is running late and will leave source station 2 hrs late.
The actual time of train at mangalore junction was.12.05pm but the train reached mangalore junction at 7.30pm and left at 8pm.
Train timing for vasai was at 4.30am next day but the train reached at 3pm afternoon with a delay of almost 11 hrs.
Pathetic train as it halted at most of the station for passing inspite of being late.
This train charges fees for superfast which is not accepted as train is not at all superfast.
Request you to investigate and help traveller so that they dont suffer such way.

Regards,
Preetham bangera