Indian Railways — train did not halt not even one minute to board the train

The train number 12722 which was started on 04-mar-2018, didn't halt at station named bellampalli (Bpa) properly so passengers couldn't even board the train. All the passengers who were about to board in bellampalli station couldn't step in train mostly at last compartments. The train was not halted not even per minute as per the guidance. Is there anyway to take action on this incident and how can we refund the money?