Indian Railways — train running very late

It was 22nd of march 2018 i have started my journey from anand vihar to katihar by the so called ac super fast special train arunachal express 02412. Me really very disappointed to see that the situation of indian railways is getting worse and worse day by day despite change of government. I am writing this complain but not sure whether this would reach to the correct officials or concerned departments. And if it reaches to the concerned department by chance then also any corrective measures would be taken or not. Why always we the people suffer and not the so called ministers and govt. Officers?...
Our train could not reach the first stoppage, kanpur in 9 hrs can anyone imagine... Would railways take the responsibility and compenstate all those who are in loss due to the delayed train. Shame on indian railways and all those who do fake promises...