Indian Railways — unable to catch a connecting train due to delay in the arrival of first train

Dear Sir/ Ma'am,

I have booked a tatkal ticket from TATANAGAR JN to Bilaspur JN in Train No. 18477 (Kalinga Utkal Express) and a further tatkal ticket from Bilaspur JN to UJJAIN JN in Train No. 18245 (Bsp Bkn Express).

However, due to a delay in arrival of the first train for more than 4 hrs, I was unable to catch my connecting train from Bilaspur JN. Train No. 18477 which was supposed to reach at 15.20 was delayed by about 4 hours and due to which I was not able to board train No. 18245. Besides, the railway officials at Bilaspur JN were not ready to listen to any grievances and told that no refund shall be made for any confirmed tickets. I therefore request you help me get the necessary reimbursement as the delay was solely due to Indian Railways.

Thanking you,
Yours sincerely,
Chandrashekhar Mahato
Ph: [protected]