Indian Railways — unauthorized entry of passengers in reserved coaches

Address:

713347

Dear team,
I already raised a complain (Ref no : s/er/hwh/[protected] on unauthorized entry of passengers in reserved coaches.
I was travelling from barddhaman jn (Bwh) to malda town (Mldt), pnr no :[protected] (Class type: 2s) (Train no : 13011) on 16 jan 2018.
Berth details : d1/57 and d1/60.
As where the coach was not given (Neither in display board nor through announcement) before the arrival of the train we are not aware where the partciular coach will come.
Once the train reached the station we (Myself and my wife) started running through the busy platform and luckily got the coach, but unable to enter into the coach as it was full with general passengers who doesn't have any reservation ticket.in front of our eyes one old passenger fell down to get into the train.
However we reached our reserved seat post 10 mins entering the coach due to huge rush o[censored]nauthorized passengers.
Post reaching the seat i asked the passengers occupying my confirmed seat to get up but he refused and we have to stand and request him.
The whole compartment was supporting him because all are in the same ship (No one have reserved tickets).
No tte / rpf staff was present in the coach and no one came to check our tickets.
My question is if i am paying the extra amount to get the service from you why i am not getting it.
Why we have to suffer so much in a journey.
Requesting your assurance and help so that such situations should not happen and only authorized passengers should get into reserved coaches.

Regards,
Argha misra
[protected]/[protected]