Indian Railways — uts app - money deducted but no season ticket on uts app

Address:Chennai, Tamil Nadu

Hi,

The amount for the first class season ticket (587 INR) has got deducted from my bank account while making a transaction through the UTS app on 17th April, 2018.

On reaching the Chennai customer care, they said it will be refunded in another two days to my bank account but nothing happened. When I try to reach the customer care later, their number itself is out of order

Kindly take necessary action to refund the amount asap

Details are as follows:

Mobile number registered on UTS - [protected]
Transaction date: 17 April, 2018.
Amount deducted: Rs. 587 /-
Transaction made via - PAYTM payment gateway
Payment for : Booking First class season ticket from Chennai Beach to Velachery

Regards,
Bakyalakshmi D
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