Indian Railways — vehicles to carry senior citizens

On 27th september around 1.00 pm when pinakini express arrived in platform no.4 by which my sister aged around 70 was travelling. I asked the vehicle driver to carry (Lying free) me from the passenger seating place near higginbothams at central station chennai to platform no.4 he told battery is getting charged it will take another half an hour to get charged and asked the other vehicle which was there he told that it is not working for past one month. Please do the needful so that thesethings are utilizedto the optimum by senior citizens