[Resolved]  Indiatimes Shopping — 3 orders - Damaged delivery - Pending resolution from months - Escalation Desk too rude

Address:

Pune, Maharashtra

Hi, I have 3 orders for which issues exist from months. I have tried reaching Indiatimes Shoppinmg customer support and Escalation desk through "n" number of mails, their facebook messaging, tried resolving on phone, even the escalation desk is so rude that one shall never buy anything from cheats named Indiatimes Order # [protected] - Order placed on 3rd Nov 2014 - Issue raised on 14th Nov 2014 This is still pending issue. They keep on pushing for reverse pickup of products but don't guarantee me replacement. This is their trick, as they want to take away discount coupon used. Once they receive the products back, they give reason that products are out of stock and they issue refund. What they gain in this - They get to keep money of customer for months (imagine lakhs of customer being fooled this way, the amount of money is huge), earn interest on it, then take back products, issue refund but not replacement, put penalty on seller and gain from seller too, never reissue the discount voucher. This way Indiatimes earn interest on customer's money, penalty from seller etc... Order # [protected] - Order placed on 3rd Nov 2014 - Issue raised on 2nd Dec 2014 Same issue as above order. Order # [protected] Order # [protected] - Order placed on 5th Dec 2014 - Cancelled on their own blaming me that I asked for cancellation They showed fantastic discount and then cancelled order blaming customer that customer asked for cancellation. One of their customer support desk told that they had to cancel order due to unavailability of product. Other customer support told me that the payment did not go through. This contradiction clearly shows that they are lieing to customer. Customer wastes his/her time and effort to place order, and then wait for order delivery. What he gets as a result of this is nothing. He does not get products. Wastage of time and effort for him. Money taken and kept with Indiatimes for months. BEWARE of INDIATIMES SHOPPING.