[Resolved]  Indiatimes Shopping — Items not yet delivered to me

Address:

Chittoor, Andhra Pradesh

Sir / Madam, I am sandeep . I had ordered two items on INDIATIMES Shopping on October 11, 2014. They are (1) Rico Sordi Silver Stainless Steel Men Watch - RSM with order number [protected] - Rs.350/- (2) Gesture White Analog Men Watch - Gesture White with order number [protected] Rs.200/-. They given expected date as October 18, 2014 for both the items.But they failed to deliver the items. Actually, they kept as "Ready to dispatch" on next day itself for namesake. They just created airmail in the name of courier service. But they are not dispatching my items yet. I created case id, they also created case ids when compalined in call. but they closing themselves without resolving my problems.Whenever, I calls them, They are telling one sentence as " I am really apology for that, we will deliver within 1 day" But actual scenario is, They are not yet dispatched my items. Today is "November 1, 2014" I don't have any information till now about my products. I sent many mails to them as well as escalated to their operations head mentioned in their site "[protected]@indiatimes.co.in". but I am not getting any response from them from more than 1 week. Whenever, I calls them, They are just telling, "we will deliver tomorrow / within 2 days itself", But I am not getting it. It seems to be bluffing customers. I am worrying like, " I had lost my money" . Please help me and take action on like this sellers. If its other country like USA, there is strict orders. I don't know about what action can take on them in our country. I am wondering, How they are behaving like this freely and carelessly in india. Please help me and take action on them. Please take action to deliver my products to me in good shape or refund my money.