Indiatimes Shopping — Its more than a month, I didn't get my ordered product , no refund is given till now

Address:

Chennai, Tamil Nadu

I will be the nth customer lodging a complaint against this fraudulent, deceptive and unfair e-commerce company that hides under a brand name “IndiaTimes” making people to trust these cheaters. My Order ID : [protected] Date Ordered : February 27, 2015 Fedex-Courier- Tracking NO:[protected] Product Cost : 1098 Rs Coupon(their default coupon) : 150 Rs Amount Paid : 948 Rs Indiatimes Shopping- Complaint No: ID1912645 No such product reached me till now Courier service – “Sorry Sir!!, we haven’t got your package, contact the sender”. Customer Service – “We have dispatched it, Contact the courier service” This game went for almost a month. Finally they confirmed that the courier service doesn’t have the package. They registered this with a case ID : ID1912645 (which they did for nothing, as per their policy). I requested them to GIVE MY MONEY BACK – you should feel the response whenever you ask your money back from these guys … Woow, ****ing Cheaters!! No proper response from the customer care service.. whenever i reached them with my query their response is “you will get a call from us regarding this withing 2 days”(Not even a single call i received)…As a routine dialog (given to all representatives) – “your case is under investigation” (for more than a month) … “your amount will be credited within 2 days” (2 weeks went). Kindly look into this case and help me out to get my money back.