Indiatimes Shopping — Money not refunded despite product not delivered.

Address:

Mumbai City, Maharashtra

Respected Sir, This mail is regarding my purchaseof a product and whose delivery was not done on a specific date. Once again mailing you and specifying details for the same. I had online purchased a product‘Boundless Love’ (A flower bouquet) from indiatimes shopping amounting 359 Rs dated 28th Jan 2015 and the payment was successfully done through netbanking. Order number is [protected]. The delivery date was of 30th Jan 2015. On 30th jan when the product didn’t reached on the mentioned shipping address then in evening around 7.30 pm, I called the customer helpline of indiatimes shopping enquiring about the status of delivery. That time executive told me that product would be delivered before 9pm. After waiting, that day we didn’t received the product, I checked online, the status was ‘Ready for dispatch’. Next day on 31st jan 2015 in the evening I again called the customer helpline ([protected]) and told them the product is not delivered on the mention address so kindly cancel it and asked for refunding money. The executive told me that I have cancelled order and initiating for refunding money would take 8-10 days. After one week while checking online I again found the status is the same “Ready for dispatch” and was not cancelled. I again called customer helpline and they said the product needs to be cancelled for refunding the money. I told them I have already made a request for cancelling the order. They first apologized for not cancelling the order and again told me the order was made for cancellation. I even generated case ids for my order requesting for cancellation of order. But two days later same was my status and order was not cancelled, I again called the customer helpline again told them the same thing. The answer which I was got was we can’t cancel the order because its already allocated to vendor and till the vendor doesn’t cancel it we cannot cancel the order. I argued with them that it is possible them to cancel this order and also told them the current status of the order is still Ready for dispatch and vendor is not allocated. Somehow he said he cannot cancel the order. On 20th of feb, the receiver person got a message that product is dispatched, I again called the helpline number arguing on dispatching the product on 20th feb when it was already cancelled. On 21st feb got a message product is delivered. I again called them that this product is already cancelled and what is the point in sending the product after 20days which was supposed to be delivered on a specific date for a specific occasion. You cannot send the product anytime whenever you wished. Now the executive told this product cannot be cancelled because it already delivered. I told him that the product is not delivered and if yes then kindly provide me details or received signature from owner. Many times I asked them to let me talk to senior executive but they kept telling me, today they are not present, or the manager is on other phone, for talking with manager I holded the phone for more than 10mins still they didn’t let me talk with the manager. After such an harrowing experience from the customer helpline people and to my mental agony I decided to mail on grievance center of indiatimes shopping. As verified by the call center executive confirming me that I had called more than 12 times with the helpline number from the date of order. Was it my fault that the product was not delivered on the said date? Rather than apologizing and refunding the money they kept on telling their inefficiencies for not delivering the product and covering faults. Why didn’t they cancel the order after saying innumerous times to be cancelled? Have personally told them on call to cancel the order, also have mentioned in the remarks of the two case ids generated for this order. I only request that order to be cancelled and refund my money at the earliest. I also request to find why the order was not cancelled even though telling them many times? I also request you to check why my order was dispatched after 21 days which had no meaning to send. Kindly resolve at the earliest and take stern action on this people. Thanking You Yash [protected].