Indiatimes Shopping — Neither money has been refunded nor the purchased item for which I made online payment at the time of putting order

Address:

Solan, Himachal Pradesh

I had ordered four products in order number given below. Out of them two products 'khaitan iron' and 'Davidson grey unisex' ordered vide order no [protected] were rejected due to some reason already conveyed to india times and have been reverse picked some days ago and I have the receipt of the courier which reverse picked them. These products might have reached in their warehouse way back. I have received an e-mail regards it confirming both the products have been reverse picked. Request ID's for these product are 2007203 and 2017325 respectively. Refund for 'Davidson grey Unisex' is not credited to my credit card asc yet and as suggested by them 'Khaitan iron' is not replaced . I received your last message that it has been refunded but it is not true. I have sent you my bank's account snap shot where credits or debits are accounted for my credit card, It is clear from it that no such refund has been made on stipulated date. On online complaints to them they gave me their request IDs 2007203 and 2017325 to each item to be resolved. It has been already few months now and they are now not responding to my calls and emails now. Hope this forum will resolve the matter to provide me justice.