Indiatimes Shopping — Order No: [protected] of 13th oct 2014. ( Cash Payment )

Address:

Mumbai City, Maharashtra

Above order was placed from Pune on 13th Oct 2014 for 5 double Bed sheets 10 pillow covers and face napkins along with 1 carpet, ! folding stool and mosquito net. Recd all the above items no regrets.Full payment of Rs 3, 398/- was made to the courier prior taking the delivery. On opening the parcel, was shocked to see the poor quality of material and all stitches were zigzag and at many places threads were coming out. Then 1 of the bed sheet was washed in machine with plain water and to my surprise entire water turned dark red . This was repeated for 3 to 4 time to remove the dye of the cloth but all effort in vain. Also the sheet shrunk by few inches and it was multi color after it got dried up. The folding stool was falling all the time as it was uneven and i side fold poor design. Carpet as you say was just horrible and paper thick. There after I spoke to the customer care on [protected] to a lady Ms Sonu who was reluctant to hear any complaint and just went on repeating that our policy does not take back nor exchange the material once the parcel is opened . I tried to explain her in many ways as how one can see the quality if not opened. She did not give her manager name nor tel No.to whom I wanted to explain the problem in detail. To be frank, pl send yr representative to physically check the quality of the items and take all back even without repaying me a ruppee as it is not worth using, else I would give it to my servants or roadside beggars. I never expected a reputed company like Times to cheat their customer in this way. I am totally disgusted and will take suitable action with media and consumer court if I dont hear from you in next 3 to 4 days . Please be ready to face the consequences. I have been dealing with Amazon, Groupon and many others in India and US but this is the first time that I have been cheated to this extent