Indiatimes Shopping — They are not giving me my Refund money

Address:

Mumbai City, Maharashtra

Respected Sir, My Name Is Milind Jadhav, I had purchased the shoes (rs.987) in the month of feb, from( http://shopping.indiatimes.com/ )this website, then after 3-4 days i received product but that product was not good and not quality product like as they showed on website. then i contact to their customer care by telephone. then they told me to send pics of shoes and after that they told me to send shoes return to company's address. I did it and they promised to me to change that foulty product, but after some days they mailed me that your Orde [protected] has been cancelled and refund is initiated, but until now i have not received my money, now they are not responding to my calls. I am taking follow up from last 3 months but they are not taking any action Now what can I do for this problem?? I need your help . Thanks&Regards Milind Jadhav