Indiatimes Shopping — Used product delivered

Address:

Hyderabad, Andhra Pradesh

Its over 48 hrs i have placed complaint via email and Indiatimes call centre (ticket no[protected]..no action taken yet by indiatimes.

Its shocking, Brand like Indiatimes cheats their customer and could be one reason why in India we hesitate doing online shopping.
While I was ordering, I have checked couple of times before placing the order..if its new or not.
and to my surprise they have sent me used 2nd hand tab of HCl,

1) the screen and body is full of scratches.
2) the Head phone point/ sim slot in tab the pins were tampered.

Pls help/ guide me towards claim refund or replacement of good.

also guide me how can i place a complaint in consumer court.

Thank you
amit