On November 15th, 2023, we booked a flight (6E 2005, from HYD to Tirupati). BOARDING TIME WAS 11:30 a.m. We reached the Rajiv Gandhi International Airport at 9:00 a.m. . When we entered the check-in, the lady who was sitting at checking refused to take the baggage and told us that other people were waiting as their flight was ready to fly, so let them check first. Then we waited until 10:30 a.m., and she was free. When we tried to catch her, she was busy with other colleagues in chat. The other Indigo team was also busy chatting. We kept running from one place to another for luggage checking, and no one was ready to take it. We were traveling with old people and a kid, and when time was running out, we got panicked by seeing that one person told us to go directly into the flight along with the baggage, but when we reached the place, the boarding was completed, and the IDIGO team had not allowed us to take that flight.
When we came back and asked, they said to take another flight. We thought they were arranging some other flight, but not. They asked us to buy new flight tickets. We were shocked and purchased them again, which cost 45, 480.
The old tickets cost 30709, which we booked in advance. that they did not consider.
From HYD to Tirupati, our total flight cost was 76189/- for 5 people. I don't see this anywhere.
and this is not a direct flight via Viajyawada, then after waiting 2 to 3 hours in Vijayawada, from there we reached Tirupati in another flight. We should have reached Tirupati by afternoon, but we reached it by night.
I felt disgusted with the Indigo services. Was this information helpful? | 
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