Indigo Airlines — Broken Expensive Luggage / SUITCASE DAMAGED

Address:

kolkata

Hello
I was travelling from DEL to CCU on 24.5.2022, My PNR No - TLS8WC

FLIGHT NO 6E 6005 DELHI TO KOLKATA DATE OF TRAVEL 24.5.2022

This is to bring to your knowledge that my checked in baggage was damaged and broken by the airlines.

This is not the first time that this has happened with me.

My suitcase is a TUMI brand suitcase which is worth almost above inr 50000/-
the wheel is damaged and that side suitcase is damaged.

I want the full cost of the repair bill which the company will give me after I give it for inspection at the showroom. i don't even know if it can be repaired or not.
when told at the airport, the person told me that only Rs.500/- can be offered.
I have not agreed to that, either you repair and give me my TUMI bag or replace it.

This has happened the second time with me.

Last year my samsonite bag was cut and my lock was also missing, that time they also gave me a voucher which I have never used till date which I am also attaching in this mail along with other pictures.

I was not the only one, there were many others having similar issues.
Your staff is pathetic and rude, the attitude needs to change. the airline needs to take the damn responsibility. Why shall the customer suffer?
Your staff is very ill mannered and have a lot of attitude and need to be polite and not impose and say if you want Rs.500/- take and go, else we can do nothing.

No other airline passengers face such issues.
While going from Kolkata to Delhi on the 20.5.2022, we were a group of 12 people, they also faced the same issue, their entire suitcase wheel and the suitcase had broken.

It has been a very disgusting experience flying with your airlines.

PLEASE LOOK INTO THIS MATTER URGENTLY.