Indigo Airlines — Cancellation refund

Address:	Mumbai City, Maharashtra, 400614
Website:	book.goindigo.in

I booked indigo air ticket for 12th Apr. 2016 through Via.com site. Airline PNR: LFS5YH. Due to a medical emergency traveller couldn't board the flight & informed indigo customercare over phone & even tried online cancellation. But cancellation denied before 90 minutes of departure & full amount is kept by Indigo i.e. INR.13308.00. Only a tax portion has been mentioned will be reversed. But don't know when. I have 2 questions. 1. Why 2 hours prior in the age of all online transactions full amount is kept by Airline. This is unfair for such a big amount for an one way journey. No. 2 question. In case of tickets booked prior to 30-40 days, a huge portion of fare breakup shows as tax amount, almost 60% of the ticket price. But in this case tax amount is 10% or less why so. This is a totally unfair practice & you should file a case againt these unfair practices.