Indigo Airlines — Complaint For the Dissatisfaction of Rendered Service

Address:	500059
Website:	www.goindigo.in

I am writing to bring to your attention a serious issue, I regret to inform you that the IndiGo luggage/bag handlers and other staff at Raipur Branch/airport of your office is not rendering satisfactory services to its customers. I have been a regular indigo customer for the past 5 years.

On 20May16, I traveled on your Flight No. 6E-384, Booking Reference: C7CMYC, Numeric Booking ID:[protected] with my 5 yrs kid, Avanish Khare from Hyderabad to Raipur. Upon my arrival, I proceeded to the baggage claim area. There I found my VIP SPACELITE STROLLY 360, 4 Wheel Spinner luggage, Dimensions (75 cms) - 47 X 32 X 80 and was thoroughly dismayed to see that it was badly (Major) damaged ENCLOSED PIR Report for your reference . What happened to my suitcase I’m sure was not typical. It looked as if it had been run over by a truck.

I am very unsatisfied with your service and policy, even they have no maturity that how to discuss / deal with Leady Customer having 5 yrs.’ old kid. Even no one is ready to take responsibility and no manager are available and interested to solved my issue, they offer me 1000 Rs to me as I am beggar and the situation is very embarrassing for me. However, none has been able to get proof of such events.

I just want to ask one thing as a customer that is this what you claim a better service or is this your normal way to treat your customers who have shown such a faith on you guys and spent their hard earned money on your airlines with a belief in your organization. This whole episode has been very disappointing and disheartening!!

Needless to say I did not expect this type of service, and resultant damage, from your company. I do expect immediate replacement of my. I also expect that you will speak with the ramp personnel responsible for the damaged condition of my personal property. Travelers select the carrier to travel on.
And as per The Consumer Rights Act, which came into force on 1 October 2015, says that the retailer is responsible for the condition of the goods until the goods are received by the consumer, or by someone else they have nominated to receive them on their behalf like a neighbor.
I do hope and believe that you would take an appropriate action so that customers like me do not face such issues and above all do not loose the faith in IndiGo.