[Resolved]  Indigo Airlines — deplanned during stopover for a via flight

I don't believe i have flown in this situation before. I was on an indigo flight 6e 269 from chennai to chandigarh via hyderabad with a layover of 1h20 mins on 4 june'18 pnr l8cy7y

Considering that i would be flying with an infant and a child, i never wanted change of planes but just a stop. I booked this via flight at a much more premium price for the ease of travelling with kids only upon confirmation with the indigo customer care over telephone that there wouldn't be any change/movement required from the plane as the flight is a via flight.

Surprisingly the ground staff apparently mr wasim[protected] kicked everyone in order to clean the flight. The ordeal was yet to begin when the helper/assistance dropped me to the exit instead of directing me to the transfer desk i being the transit passenger.
The harrowing experience of a
Denied entry with the boarding pass of chennai to chandigarh at hyderabad departure gate to convincing the authorised people of the genuineness of my case to them procuring the letter to csf detailing the case to the unavailability of the stamp/struggling for it to again refused entry at the security for the wrong letter obtained for csf to crossing multiple check points to finally boarding the same flight seemed to be my journey from pakistan to india without visa carrying one infant and a child.

Wondering what standard practice is on this situation and how would this mental and physical torture would be dealt with?
Ps: mr wasim who unanswered all my calls during this ordeal

Bhavna
[protected]