[Resolved]  Indigo Airlines — flight cancelled but amount not refunded

Address:

Central Wing, Ground Floor, Thapar House, 124, Janpath, New Delhi, New Delhi, Delhi, 110001

Hi
Adding to the disappointment of flight getting cancelled without any prior information, the unprofessional attitude of indigo airlines has really really given reasons to chose an alternative over indigo airlines. We had two pnr for a total of 4 passengers scheduled to travel from patna to lucknow on 4th of july 2019. First the airline kept on delaying the flight and suddenly the announcement was made that the flight is cancelled. Loss in business reputation in my organisation had already hit all four o[censored]s. To our utter disappointment no one present there was giving any solution possibility to us. As our travel by any means was necessary we decided to apply for refund. We got our pnr registered for refund and left the airport. After 6 days on 10th of july i gave a call to the customer care they showed ignorance as nothing has happened. After a series of inquiry the customer care executive asked me my mobile number and assured a call back very soon for update. Today after 2 days i am still awaiting the call. The flight was cancelled by you people we have not missed the flight. Where is the refund? When will it be processed? You people want money without providing any of your services. Is this a kind of a loot. Note down my pnr numbers and passenger's name and revert me on the issue at the earliest.

Pnr: xclqul
Passengers: sanjay kumar and kumar sanjay

Pnr: yhbbkz
Passengers: abhishek kumar and pushkar kumar sinha

Kindly contact me on [protected] for the latest update.

Thanks