[Resolved]  Indigo Airlines — I lost my gold chain in flight 6E17

Address:Indigo Mumbai

Date of incident: 13 June 2023. I got to know when I out of flight at Istanbul and going to security check for my next flight.
Flight details: 6E17. On my ticket it is TK-4751 Operated by IndiGo.
06.40 am Departure from Mumbai airport.
Seat Number: 21k. Where I lost my chain.
PRN : WK2KCW
Ticket Number: 235-[protected]
Gold chain was around 20 gm. Picture attached to identity it's my if found.
When I got out of flight at Istanbul airport. I have gone till Security check for my next flight and then I found that my chain I lost in flight.
I trying to go back to search security peoples denied me to go. So I contacted the info help desk they said me to go to passport control. When I stand in the que when my number came they said you need e visa to get to go to loss and found department. So go to Turkish airline help desk.
As this is codeshare flight between Indigo and Turkish airline. I hoped they will support. But they are not supportive. So I thought of Rasing ticket to Turkish airline. Attached the conversion images. Finally, they commented this responsivity of Indigo airlines. I checked to file ticket for this but no session is there with this airline for this.
Photo of gold chain I wear is attaching here. Please return it once you found it in flight while cleaning flight. Becuase i am sure that when I was sleeping in flight keeping my head on platform provided at back side of next seat to eat food, it get down from my neck there.
Thanks in advance for your support.
Akshaykumar Vitthal Kadam
B102 Triose Apartment Near Govind Garden
Pimple Sadugar Pune 411017
Maharashtra India
+6 photos
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Jul 20, 2023
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Jun 16, 2023
Updated by akshayamu
Currently I am in Germany I don't have Indian active, only what's app and mails.
If needed I can give you my wife(Amruta Shinde) German contact number.
Thank you..
Best Regards,
Akshaykumar Kadam
Verified Support
Jun 18, 2023
IndiGo Customer Care's response
Dear Sir/Ma'am,

Thank you for writing in.

Please be informed hand baggage or any article carried in hand baggage is in the power, possession, and custody of a customer, therefore, the customer is responsible for the said hand baggage.

Nevertheless, we will check with our airport team if anything as such was located onboard & get back at the earliest.

Regards,
IndiGo
Jul 20, 2023
Updated by akshayamu
I but I am sure that your staff is stolen this in flight someone getting loss his chain in flight don't you think how safety is in Indigo. So no security for the valuable items in the flights right?
Jul 20, 2023
Updated by akshayamu
Why you have marked this as resolved ? please open it?
Complaint comments 

Comments

Dear Sir,

We are concerned to note your experience. Please allow us some time to get this checked. Our team will surely connect with you, soon.

Regards,
Team IndiGo
Thank you for your kind response.
I am waiting for your action and support.
I am like to on board everytime Indigo with same.
Best Regards,
Akshaykumar Kadam
IndiGo Customer Care's response, Jun 21, 2023
Verified Support
Dear Sir,

We believe our Customer Relations team is in touch with you over email and is assisting you with your concern.

Regards,
Team IndiGo

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